Service Axis™
Customer Communication
Today’s customers expect instant communication and instant feedback. It does not matter if they clicked a $150 Google ad to get to your website, if you are not instantly responsive, they are moving to the next company.
The number one issue impacting small home service businesses today is poor communication. If you are struggling to answer the phone while on jobs or worse waiting hours to return a call, you are missing a serious amount of revenue.
The ServiceAxis software allows your customers to communicate with you how they are most comfortable. Allowing your customers to communicate through text and email dramatically reduces your dependance on phone calls and gives customers instant peace of mind that you are responsive and will not ignore their communication requests.
You can manage every communication from one inbox on the software from a desktop, tablet or mobile phone.
This allows you to communicate with customers faster and more thorough than your competitors. Our automated communications also take care of most of the heavy lifting with automatic appointment reminders, automated follow ups and automated messages mean that your customers call you way less. It also means they feel confident that you are responsive, professional and dedicated to providing them great service.
Service Axis Benefits
Customer Relationship Management
Keeping track of all your customer information can be overwhelming. Especially with the number of email addresses, cell phone numbers, home numbers, work numbers and more you can easily find yourself overwhelmed.
Sales & Payments
How many times have you waited too long to get paid, or didn’t get paid at all? The ServiceAxis software allows you to get paid instantly while you or your technicians are still in the home.
Customer Communication
Today’s customers expect instant communication and instant feedback. It does not matter if they clicked a $150 Google ad to get to your website, if you are not instantly responsive, they are moving to the next company.
Scheduling Appointments
Allowing your potential customers to book service online means you book more calls with less marketing spend.
Reputation Management
Generate more reviews through automatic review request. By requesting a Google or Facebook review automatically through text or email after the service
Marketing Automation
One of the most cost-effective marketing you can use is automated marketing campaigns.
Online Presence
Today the only thing a potential customer can know about you is your online presence.
Document Storage & Sharing
You can finally throw away that large metal file cabinet in your office. The ServiceAxis software provides secure and backed up online document storage.
Social Media
Finally control all your social media from one software. You can link your Facebook, Twitter, LinkedIn, and Instagram accounts.
